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IDProjectCategoryView StatusDate SubmittedLast Update
0001239T99X171.00 SKB EagleVOCpublic2021-05-20 18:322021-09-30 10:38
Reporter(ALTech) Younkwang Jung Assigned To(SW) Brent ChoiDue Date
PriorityurgentSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001239: [Smart3][BTF][VoC] The VoC issue has been reported, so I request to check the log. (Video issue)
DescriptionHi Kerwin

I attached the logs
We have to analyze the issue by tomorrow lunch for each MAC address.
Please check the attached logs.

jira address
https://jira.skbroadband.com/browse/BTVV-2715

Thanks
YK.Jung
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User List (ALTech) SY Yoon , (SW) Brent Choi

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(ALTech) Younkwang Jung

2021-05-20 18:32

developer  

pastedImage.png (178,118 bytes)   
pastedImage.png (178,118 bytes)   
영상오류3.zip (1,682,238 bytes)

(SW) Jim Chen

2021-05-20 21:30

developer   ~0007191

analyze of 28_cd_c4_fa_ad_df,

the log range is ==> 18:29:25.264 ~ 18:35:05.866
and a suspicious message occurs every 0.2~0.3 seconds.
18:29:25.278 3538 11547 D BOXKEY-MEDIA: [RTSP] written error written(-11), buffer(4965268) @@INFO:play_rtsp.c(705)

where from process.txt, process 3538 belongs to /vendor/bin/hw/com.skb.btvservice@1.0-service
and, from sourcecode grep, it belongs to vendor/skb/framework/btf/btvservice/libs/libiptvmediahal.so

since this MAC is not listed in the excel snapshot, I have no idea what happened.
and it seems the log did not catch early enough for the cause of the suspicious message.

Issue History

Date Modified Username Field Change
2021-05-20 18:32 (ALTech) Younkwang Jung New Issue
2021-05-20 18:32 (ALTech) Younkwang Jung Status new => assigned
2021-05-20 18:32 (ALTech) Younkwang Jung Assigned To => (SW) Kerwin Chen
2021-05-20 18:32 (ALTech) Younkwang Jung File Added: pastedImage.png
2021-05-20 18:32 (ALTech) Younkwang Jung File Added: 영상오류3.zip
2021-05-20 18:33 (ALTech) Younkwang Jung Issue Monitored: (SW) Brent Choi
2021-05-20 18:33 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2021-05-20 21:30 (SW) Jim Chen Note Added: 0007191
2021-05-21 08:43 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (SW) Brent Choi
2021-09-30 10:38 (ALTech) Younkwang Jung Status assigned => closed
2021-09-30 10:38 (ALTech) Younkwang Jung Resolution open => fixed